Customers
❓ Are you a traveler booking a ride for yourself? Find answers to common questions here.
Booking & Reservations
- How do I cancel my reservation?
- What is Mozio’s Enhanced Cancellation Policy and Flexible Cancellation Policy?
- Can I change my reservation after I’ve confirmed it?
- Can I make a stop on the way to the hotel or airport?
- For an airport pickup, how long after I land should I schedule my pickup?
- If I’m headed to the airport, how long before my flight should I schedule my pickup?
Pricing & Payment
Ride Information & Policies
Pickup & Drop-Off
- I am at the pickup location but cannot find my driver – what do I do?
- Where can I find my driver’s information?
- Where do I go when I arrive at the airport? Where will my driver wait for me?
- My flight is delayed – do I need to change my reservation?
- Ride times – how long does it take to get to my hotel or the airport?