While Mozio works hard to ensure everything goes smoothly, we understand that sometimes things may not go as expected. That’s why we carefully monitor our providers and rely on your feedback to hold them to our quality standards.
- After your ride, you’ll receive a post-ride survey asking you to rate your experience from 1 to 5 stars and share feedback.
- ⭐ Ratings below 3 stars are personally reviewed by our support team to ensure that issues are documented and that appropriate action is taken if needed.
Didn't receive a satisfaction survey?
No worries—please contact us and share the issue you experienced. Our team will investigate your case promptly.
📝 To help us resolve your case quickly, please provide any of the following:
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Photos of the vehicle
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Proof of payment for any unexpected or extra charges
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Videos or screenshots (e.g. failed calls to the driver, unclear instructions)
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Any other relevant evidence of the issue
We’re here to ensure your concerns are taken seriously, and we'll do everything we can to make it right.