While Mozio works around the clock to ensure everything runs smoothly, we understand that sometimes things don’t go exactly as planned. Don’t worry—our support team is here to help you 24/7.
✅ Step 1: Double-check your booking details
Mistakes happen! Open your booking confirmation email and verify the date and time of your reservation. If the booking was made for a different time, your driver may not be expected yet.
📍 Step 2: Follow your pickup instructions
Each reservation includes specific pickup instructions that are essential to follow.
Depending on the provider, your instructions may involve:
-
A Meet and Greet service (the driver will be in the arrivals hall with a sign showing your name)
-
Heading to a designated meeting point, kiosk, or booth
-
Calling a dispatch centre to request your driver’s arrival at the pickup point
You’ll find these instructions clearly outlined in your confirmation email.
📞 Step 3: Call the local emergency number
This number is provided in your confirmation email.
In most cases, your driver is nearby, but you may have missed each other. Calling the local provider allows them to coordinate with the driver and guide you to the right location.
🆘 Step 4: Contact Mozio support
Still can’t find your driver? Reach out to our support team for immediate, 24/7 assistance.
We may be able to send a replacement driver, so you don’t need to arrange alternative transportation on your own.
We’re here to make sure you reach your destination safely and stress-free.