If your credit card was declined, it means the payment transaction was rejected by either the card issuer or the payment processor.
Common reasons for a declined payment:
💳 Insufficient funds – The card doesn’t have enough available balance to cover the transaction.
🔢 Incorrect information – A mistake was made when entering the credit card number, expiration date, or security code.
⏳ Card expired – The credit card’s expiration date has passed.
🛡️ Security measures (3D Secure authentication) – To prevent fraud and identity theft, Mozio requires 3D Secure verification on certain transactions.
How does 3D secure work?
âś” This extra layer of security requires cardholders to complete an additional verification step with their bank when making a booking.
âś” If 3D Secure is not enabled, your payment may not go through. In this case, you may need to contact your card issuer to activate it.
If your card is still being declined after checking these points, we recommend contacting your card issuer’s customer service for further assistance. 🚀