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  1. Ground Transportation Help Center
  2. Frequently Asked Questions
  3. Frequently Asked Questions

Frequently Asked Questions

  • Can you give me information on How to Move Around a Destination?
  • How do I cancel my reservation?
  • I am at the pickup location but cannot find my Driver, what do I do?!
  • I didn't get a confirmation email, what happened?
  • What does the Price Include? Is this Price for Round Trip/per person?
  • What is Mozio's Enhanced Cancellation Policy or Flexible Cancellation Policy?
  • What is the meaning of the COVID-19 Prepared Label? How are you handling the current health crisis?
  • Can I bring my wheelchair? Are your vehicles Wheelchair Accessible?
  • Can I get an Invoice for a past ground transportation reservation?
  • Can I make a change to my reservation once I have confirmed it?
  • Can I make a stop on the way to the hotel/airport?
  • Do you have any current deal or promotion? How do I use my coupon code?
  • For an airport pickup, how far after I land should I ask to get picked up?
  • How can I contact customer support?
  • How do I add my existing reservations to the mobile app?
  • How do I request a Child Seat, Baby Seat, or Booster Seat for my Ride?
  • I cannot find my Flight Number! I'm not arriving/departing on any Flight!
  • If I'm headed to the airport, how long before my flight should I ask to get picked up?
  • My Flight is Delayed, do I need to change my reservation?
  • Ride Times - How long does it take to get to my hotel/the airport?
  • Safety and Security. How do I know I can trust you?
  • Something did not go as planned, am I entitled to compensation?
  • What is a Private Van?
  • What is a Shared Ride Shuttle?
  • What is considered luggage? How many suitcases can I bring? Will my luggage fit the vehicle?
  • What is the meaning of "All Inclusive"?
  • What is the meaning of Free Waiting Time?
  • Where do I go when I arrive at the airport? Where will my driver wait for me?
Ground Transportation Help Center
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