Frequently Asked Questions
- Can you give me information on How to Move Around a Destination?
- How do I cancel my reservation?
- I am at the pickup location but cannot find my Driver, what do I do?!
- I didn't get a confirmation email, what happened?
- What does the Price Include? Is this Price for Round Trip/per person?
- What is Mozio's Enhanced Cancellation Policy or Flexible Cancellation Policy?
- What is the meaning of the COVID-19 Prepared Label? How are you handling the current health crisis?
- Can I bring my wheelchair? Are your vehicles Wheelchair Accessible?
- Can I make a change to my reservation once I have confirmed it?
- Can I make a stop on the way to the hotel/airport?
- Do you have any current deal or promotion? How do I use my coupon code?
- For an airport pickup, how far after I land should I ask to get picked up?
- How can I contact customer support?
- How do I add my existing reservations to the mobile app?
- How do I request a Child Seat, Baby Seat, or Booster Seat for my Ride?
- I cannot find my Flight Number! I'm not arriving/departing on any Flight!
- If I'm headed to the airport, how long before my flight should I ask to get picked up?
- My Flight is Delayed, do I need to change my reservation?
- Ride Times - How long does it take to get to my hotel/the airport?
- Safety and Security. How do I know I can trust you?
- Something did not go as planned, am I entitled to compensation?
- What is a Private Van?
- What is a Shared Ride Shuttle?
- What is considered luggage? How many suitcases can I bring? Will my luggage fit the vehicle?
- What is the meaning of "All Inclusive"?
- What is the meaning of Free Waiting Time?
- Where do I go when I arrive at the airport? Where will my driver wait for me?