While Mozio works around the clock to make sure everything goes according to plan, sometimes things may fall through the cracks. No worries, our Support Team has you covered.
First, make sure you booked correctly. As humans that we are, we can make mistakes. Check the time and date on your booking confirmation email to make sure you did not book for an earlier or later time. If the booking was made for a different time you may need to wait for it to arrive.
Second, make sure you have followed your Pickup Instructions. Each booking has a set of instructions for you to meet your driver. It is vital that you read and follow those instructions in order for the service to take place correctly. If you book a ride that includes Meet and Greet Service, the driver will be waiting for you on the arrivals hall with a sign with your name on it. Otherwise, you may need to go to a meeting point, check in at an office/desk/booth at the airport, or call a dispatch central for your driver to be sent to the pickup point.
Third, call the emergency line on your confirmation email. Most times, your driver is there but you have missed him or you've missed each other. A call to our local provider may be necessary so that they tell you exactly where the driver is waiting for you and the driver where you are waiting.
Last but not least, please reach out to our support team by phone to get immediate assistance 24/7. We may be able to send a replacement driver so you do not need to find an alternative means of transportation.
You can call us (toll-free within the United States) at +1 855 980 5669 or +1 415 969 7669 (local or long distance fees may apply depending on your phone carrier)
Additionally, you may call us at one of our international lines depending where you are located:
United Kingdom: +44-1456-256055