When a credit card is declined, it means that the payment transaction attempted using that card has been rejected or denied by the card issuer or the payment processor.
There are several reasons why this could happen:
- Insufficient funds: the card doesn't have enough available balance to cover the transaction amount
- Incorrect information: there was a mistake when entering the credit card details
- Card expired: the credit card's expiration date passed
- Security measures: in order to avoid fraud and identity theft, we have implemented 3D Secure authentication. How does it work? It requires cardholders to complete an additional verification step with the issuer when making the booking on our website. If this feature is not enabled, you may need to call your credit card issuer and request the activation.
If after reviewing the above points the credit card is still declined, we suggest contacting your card issuer's customer service for assistance.